Help Is Available When Choosing Care Options
Check out this complete list for choosing care options.
- Call our 24/7 Bilingual Nurseline
Bilingual (English and Spanish) nurses are available 24 hours a day, seven days a week. Call 1-800-581-0368 for help identifying some options when you or a family member has a health problem or concern.
- Estimate Treatment Costs
Before going for any care, you can log in to Blue Access for MembersSM (BAMSM) and use the cost estimator tool to compare costs.
Freestanding Emergency Room or Urgent Care
Knowing whether to go to freestanding emergency care centers and urgent care centers can be tricky. While they may seem like the same thing, they do have different buildings and visit charges.
Emergency care centers:
- Will have the word "Emergency" in its name or on the building
- Charge ER rates, even if the care you need is minor
- Are mostly out-of-network, so you may get a bill for the amount that your health care plan doesn't cover
Knowing this may help you decide where to get care for health concerns or true emergencies.
Find urgent care centers1 near you by texting2 URGENTTX to 33633 and then type in your ZIP code.
1The closest urgent care center may not be in your network. Be sure to check our Find Care tool to make sure the center you go to is in-network.