Electronic Visit Verification (EVV) is a telephone and computer-based tracking system. It helps to ensure that in-home service visits occur by tracking the time services begin and end. EVV is required for certain home and community-based services.
Will there be long-distance calling charges if my Service Attendant or CDS Employee uses my landline phone?
In order to use EVV, your attendant may use your home landline telephone number to call a toll-free number. The phone number that your Service Attendant(s) or CDS Employee will call when they clock in and clock out is toll-free. There will not be any charges to your phone when the Service Attendant(s) or Consumer Directed Services (CDS) Employee makes a call into the EVV vendor system or EVV Proprietary System Operator (PSO).
Request a Small Alternative Device
If you do not have a home landline phone or if you do not want your Service Attendant(s) or CDS Employee to use your home landline phone, the provider agency can order an Alternative Device (AD). The AD will be installed in your home for the attendant(s) to use when clocking in and out. Until the AD is installed in your home, the attendant(s) should contact their provider agency or FMSA to find out how their time needs to be recorded. The provider agency or FMSA may call you to verify the Service Attendant provided services in your home.
Additional Information on EVV
For more information on EVV, please read the EVV Frequently Asked Questions. You can also find more information at the Texas Health and Human Services Commission (HHSC) EVV website.
EVV Contact Information
To contact Blue Cross and Blue Shield of Texas (BCBSTX) with EVV complaints or questions:
- Call the BCBSTX Customer Advocate Department at 1-877-688-1811 (TTY 711).
- For Service Coordination needs, call 1-877-301-4394 (TTY 711).
- Email us at BCBSTX_EVV_Questions@bcbstx.com
You may also contact the Texas HHSC by email at email@example.com.